Tools · CRM & Sales · Salesforce
Salesforce Review
★★★★★★★★★★4.425,791+ reviews · G2CRM & Sales
The world's #1 CRM platform for sales, service, and marketing at scale.
Our verdict
Salesforce is the market-leading enterprise CRM: unmatched depth, customization, and ecosystem, but it's complex to set up and expensive once add-ons stack up. All-in-one platforms like GoHighLevel are cheaper and faster for small teams, while Salesforce wins for companies that will outgrow simpler tools.
Ratings breakdown
Ease of use6.5
Value for money6.0
Features9.5
Support7.5
Quick facts
Salesforce pricing
Starter SuiteSimple CRM for small teams
$25 /user/mo
Pro SuiteMore customization & automation
$100 /user/mo
EnterpriseMost popular; full CRM + customization
$175 /user/mo
UnlimitedAdvanced AI + premier support
$350 /user/mo
✅ Verified from the vendor's pricing page · checked June 2026. View official pricing →
Pros & cons
What we like
- Unmatched depth, customization, and a 5,000+ app ecosystem via AppExchange
- Scales from SMB to enterprise with best-in-class reporting and AI (Einstein/Agentforce)
- Massive community, training (Trailhead), and integration options
Worth noting
- Steep learning curve; often needs an admin or consultant to configure
- Expensive, and real cost climbs fast with add-ons and jumps from $25 to $100+/user for full features
What's included
✓CRM
—Email Marketing
—Funnel / Landing Builder
✓Automation / Workflow
—SMS Marketing
—Booking / Scheduling
—Membership / Courses
—Built-in Affiliate Program
—White-label
✓Mobile App
3 of 10 tracked features available.
Frequently asked questions
How much does Salesforce Sales Cloud cost?
Plans start at $25/user/mo (Starter Suite), then $100 (Pro Suite), $175 (Enterprise), and $350 (Unlimited). Enterprise and above are billed annually; Starter and Pro can be billed monthly.
Is Salesforce good for small businesses?
The Starter and Pro Suites target SMBs, but Salesforce is more complex and costly than all-in-one tools like GoHighLevel. Smaller teams often adopt it once they outgrow simpler CRMs and need heavy customization.
